I called Mr. Franklin in a very stressed, confused state. He was absolutely amazing!! He helped me so much, walked me through what I wasn't doing& why it had to be in the paperwork. He even told me I could call back if I needed more help, he is jus an angel when you're going through what i am!! He was extremely nice, so helpful& I'm so grateful to have called him during my time of need. If he can help me like that over the phone w out being hired, imagine how great he would b hired??!! Lol